rllercstr7
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 posted on 8-23-2004 at 09:08 PM
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eJukebox Password Method
Does Audiosoft have plans to change the way passwords to their program are handled. As far as I can understand, everytime you need to reformat you
have to send them your new ID for a new password. Correct? I understand that this method cuts down on piracy, but once I buy it I like to feel like
its mine forever, as it should be. I now have less than 10 days left of my trial and I wouldn't call this a perk to the program. What if years
from now I need a new password and Audiosoft has moved on? Is there a plan for 4.0 or a version in the near future to remove this annoyance and give
permanant reg codes or something to this effect? Thank You! Adam 
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steve_f
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posted on 8-24-2004 at 04:43 PM
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it is a problem.
i tried for a new password for 17 days. then finally got one on Friday. Then, on Sunday i decided to upgrade my 80Gig HD to a 120Gig because i only
had 10Gig left.
i thought it would be smarter to wait to enter the new code until AFTER i did the upgrade.
stupid stupid stupid me.
now the code they finally sent me does NOT work and the Application ID Number has changed ...
this system JUST DOES NOT WORK.
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rllercstr7
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posted on 8-26-2004 at 08:17 PM
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Audiosoft I would really appriciate a reply to this thread. Thanks
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steve_f
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posted on 8-28-2004 at 03:14 AM
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i now have 8 days left to register before the software i paid for dies. no reply yet to my most recent request for a new app. id.
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ochristmas
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posted on 8-28-2004 at 09:02 AM
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Unfortunately I have to agree - I normally thought people that complain about the registration system just werent contacting Audiosoft in the correct
way. However have reformatted my harddisk I have contacted Audiosoft via the web form including all details. After a week nothing - so I instant
messaged them - still nothing. To have a product that you have purchased that is unusuable is verging on the illegal.
Please Audiosoft - help us out...
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steve_f
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posted on 8-29-2004 at 08:14 PM
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this is very whacky!
still no response!
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rllercstr7
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posted on 8-29-2004 at 10:08 PM
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Yeah it is. I even sent them a U2U message asking them to please respond to the thread. 
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stsirois
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posted on 8-30-2004 at 12:20 AM
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:mad::mad::mad:
I've tried to request a new registration code over the past two weeks now without any luck. I had to reformat my HTPC a little over a month ago,
so this weekend, I was without my eJukebox.
If Audiosoft is too busy to respond to their emails to provide registration codes, then the process needs to be made simpler/easier for the user. It
is ridiculous that users have to be denied the use of their product that they have already PAID FOR!!@$#
I am not a not an eJ newbie nor is ochristmas, so this is not a problem with newbies or pirates trying to take advantage of the registration
system.
Please help us Audiosoft! We really want to use eJukebox & spread the word of its brilliance!!
Thanks,
Steve
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Audiosoft
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posted on 8-30-2004 at 05:38 AM
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This is becoming a problem because we get tons of requests for new reg codes and we do not have the time to check them and respond every day...as we
get allot of fake requests from people that never ordered eJukebox that we have to weed out...and we are busy working on eJukebox.
The current registration system works fine and always preserves your registration status when you download eJukebox updates.... as long as you do not
format your hard drive. However, eJukebox users for some reason seem to love formatting discs and reinstalling windows all the time....
So from now on: Reg code requests will ALL be replied to On the 1st and 15th of each month...which gives you plenty of time to get a new code before
your new 30 day trial expires on your newly formatted drive.
We are also thinking about setting up a way to give users a new code in real-time on our website, for those who need a code right away or who want to
add another computer to their license...we would have to charge something via credit card or paypal to prevent people from abusing it. You would enter
your previous Application ID#...your name and email and the registration code we last gave you...Then it would give you access to get a new pro code
immediately for a $15 donation towards eJukebox's development. If anyone is interested in this let us know and we will set it up.
We are currently against creating a new - permanent code - registration system for v4.0 because, if we did, everyone would lose their current
registration when they upgrade to v4.0... so it would require that everyone buy v4.0 at full price to get an account instead of getting a free
upgrade....plus it would require that the copy of eJukebox be connected to the internet in order to be registered.
 Audiosoft |
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rllercstr7
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posted on 8-30-2004 at 08:35 PM
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Audiosoft, looking back at what I first wrote maybe I gave you the wrong impression of exactly what I was trying to say. Your password method is a
great way to stop piracy as long as you are always there to back up your pruduct. If there came a time in the future that you were no longer avaliable
to manually send us a new password, would you create a way for your customers to always have access to what they have bought? (For example an exe that
always generates the same application ID). I hope that time will never come as eJukebox is really revolutionary and you should be commended for your
superb work. I only ask this, because within the last year I bought a shareware program that seems to have died in terms of development and I can no
longer contact the developer in any way. I just don't want to be left in the dark again.
Thanks, Adam
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Audiosoft
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posted on 8-30-2004 at 09:17 PM
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| Quote: |
If there came a time in the future that you were no longer avaliable to manually send us a new password, would you create a way for your customers to
always have access to what they have bought?
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Don't worry...we do not plan on stopping eJukebox development any time soon. If we ever do, we would first update eJukebox one
last time to make it accept a single permanent code that would be the same for everyone, work forever and not require an application ID#....then we
would email everyone that ordered eJukebox in the past this final reg code. That final code would probally end up spreading across the net to make
eJukebox essentially free for those who look for the code online instead of ordering to get it on our website.
Audiosoft |
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stsirois
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posted on 8-31-2004 at 01:16 PM
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| Quote: | Originally posted by Audiosoft
So from now on: Reg code requests will ALL be replied to On the 1st and 15th of each month...which gives you plenty of time to get a new code before
your new 30 day trial expires on your newly formatted drive. |
Audiosoft,
I know it's not the first of the month yet, but could you please send me a registration code? My trial has expired while waiting for a new
code.
Thanks,
Steve
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Audiosoft
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posted on 8-31-2004 at 09:10 PM
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stsirois,
We just sent out all the replies to reg code requests today...a day early....so check your email.
Audiosoft |
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steve_f
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posted on 8-31-2004 at 10:22 PM
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maybe i could do it for you. send me the history info and forward the email requests and i'll take care of it daily.
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Audiosoft
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posted on 9-1-2004 at 01:46 AM
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Thanks for the offer  ....but we can't give out private info on all
our registered users.
Audiosoft |
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stsirois
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posted on 9-1-2004 at 09:49 AM
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Thanks Audiosoft!! Received the reg code. Off to snuggle with my working eJukebox.
Steve
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blackcat
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posted on 10-18-2004 at 11:38 AM
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| Quote: | Originally posted by Audiosoft
So from now on: Reg code requests will ALL be replied to On the 1st and 15th of each month...which gives you plenty of time to get a new code before
your new 30 day trial expires on your newly formatted drive.
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Audiosoft,
Did you send out new reg code requests this month? I requested one as the result of a reformat and haven't received anything after either the 1st or
15th of the month?
Many thanks
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rllercstr7
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posted on 10-18-2004 at 04:03 PM
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Audiosoft, I was wondering the same thing as blackcat, because I also had a request in before the 15th for a new code after a reformat. Thanks!
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blackcat
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posted on 10-22-2004 at 12:54 PM
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| Quote: | Originally posted by blackcat
| Quote: | Originally posted by Audiosoft
So from now on: Reg code requests will ALL be replied to On the 1st and 15th of each month...which gives you plenty of time to get a new code before
your new 30 day trial expires on your newly formatted drive.
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Audiosoft,
Did you send out new reg code requests this month? I requested one as the result of a reformat and haven't received anything after either the 1st or
15th of the month?
Many thanks |
Audiosoft,
Any chance of a new registration code? I've only a few days left before my 30 days are up. I've already requested a new code twice.
Many thanks
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blackcat
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posted on 10-24-2004 at 01:24 PM
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| Quote: | Originally posted by blackcat
| Quote: | Originally posted by blackcat
| Quote: | Originally posted by Audiosoft
So from now on: Reg code requests will ALL be replied to On the 1st and 15th of each month...which gives you plenty of time to get a new code before
your new 30 day trial expires on your newly formatted drive.
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Audiosoft,
Did you send out new reg code requests this month? I requested one as the result of a reformat and haven't received anything after either the 1st or
15th of the month?
Many thanks |
Audiosoft,
Any chance of a new registration code? I've only a few days left before my 30 days are up. I've already requested a new code twice.
Many thanks |
Audiosoft,
Could you please post a response.
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rllercstr7
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posted on 10-24-2004 at 01:52 PM
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I second that, the forums say you have visited today. Can you please give us an answer. I can understand if there are lots of requests to fill, but it
has now been 9 days since the 15th. It is not fair to deney people what they paid $50 for. Thanks
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blackcat
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posted on 10-26-2004 at 12:42 PM
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| Quote: | Originally posted by rllercstr7
I second that, the forums say you have visited today. Can you please give us an answer. I can understand if there are lots of requests to fill, but it
has now been 9 days since the 15th. It is not fair to deney people what they paid $50 for. Thanks |
Another day without a response. I must say that eJukebox is the only software that I have this issue with. Audiosoft - you seriously need to have a
rethink about this!!!
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Audiosoft
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posted on 10-26-2004 at 04:24 PM
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Reg codes for requests made via the Update Reg Request form on our order page are sent out on the 1st and 15th of the month as long as the info you
put into the request form allows us to verify that you have ordered before.
| Quote: |
Did you send out new reg code requests this month? I requested one as the result of a reformat and haven't received anything after either the 1st or
15th of the month?
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Yes, we sent out the new reg codes on the 1st and 15th of the month. So if you make a request between the 16th-31st you will receive a new code on the
1st....if you request a new code between the 2nd-15th you will get one on the 15th.
| Quote: |
i tried for a new password for 17 days. then finally got one on Friday. Then, on Sunday i decided to upgrade my 80Gig HD to a 120Gig because i only
had 10Gig left.
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This means you got a new 30 day trial...so you have full use of eJukebox for that long and will receive your new code way before the trial runs
out.
New codes will be sent out in 6 days on November 1st.
Audiosoft |
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rllercstr7
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posted on 10-26-2004 at 06:01 PM
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Well,
Lately I have been having a pretty bad time with my computer and between the 1st and 14th I put in for 2 new codes due to two reformatts. I didn't
get any response at all on the 15th. Can you tell me if you have recieved my request? Thanks (Do you need me to PM you the info to check?)
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Audiosoft
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posted on 10-26-2004 at 06:19 PM
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Yes, please u2u us your name, email address and the Application ID# you need a code for...so that we can check
Audiosoft |
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blackcat
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posted on 10-27-2004 at 12:34 PM
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Audiosoft,
I also didn't receive a response on the 15th. Can I also send you a U2U?
Many thanks
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rllercstr7
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 posted on 10-27-2004 at 03:38 PM
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Many Thanks Audiosoft!
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